• Location:
  • Salary:
    negotiable
  • Job type:
    Full-time
  • Posted:
    1 year ago
  • Category:
    Utilities
  • Deadline:
    September 28, 2018

Area Engineer (South/North)

Job description

To plan, coordinate, optimise and manage the provision of technical support in operations and maintenance of the system and to ensure network availability, quality of supply, operational safety and efficient customer service delivery in the area of responsibility.


Key activities

  1. Execution and Delivery
  2. Customer Service
  3. Customer Technical Support
  4. Distribution system operation and maintenance
  5. Financial Management
  6. Leading Teams
  7. Business process knowledge and management
  8. Safety Health and Environment

Education required

Recognised degree in Electrical engineering. Member of a professional engineering institution preferred. Recognised Degree in Business/commerce or equivalent.


Experience required

​Five (5) years of post qualification experience in the power environment, two (2) of which will have been in system​ operations/maintenance in a power utility industry and one (1) must have been in a customer service position


Competencies

  1. ​​Communication and interpersonal skills;
  2. Planning and organisational skills;
  3. Customer service;
  4. Procedural awareness and understanding;
  5. Proactive and initiative;
  6. Team leadership skills;
  7. Critical thinking;
  8. Budgeting and resource management;
  9. Results focus and commitment

Job Challenges

  • ​Efficient customer connection delivery.
  • Working under pressure and under tight timelines.
  • Reliable network and continuity of quality supply.
  • Balancing customer demands and operational safety.
  • Budget and resource management.
  • management of customer and key stakeholder expectations
  • Adherence to set turnaround times.
  • Adherence to set customer service standards and service culture.
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