• Location:
  • Salary:
  • Job type:
  • Posted:
    2 months ago
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  • Deadline:
    August 26, 2019
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Business Intelligence Specialist

Job description

Business Intelligence (BI) Specialist is responsible for the design, development, implementation, management and support of mission critical BI enterprise reporting. The role is responsible for extracting data from business wide enterprise systems, data analysis and reporting as well as use BI and database tools to develop reporting solutions to meet business needs.

Innovation – The jobholder’s work is characterized by creation of new / innovative designs and processes.

Client Impact – The work that the jobholder performs impacts across the complete organization.

Framework – The professional has to develop unique new reporting solutions with hardly any precedents.


Education required

  • A recognised University Degree in Computer Science, Computer Engineering, Information Technology, Business Administration or Equivalent.
  • Industry related certification e.g. BW/BI SAP Certification, MCSA – BI or SQL – BI is required.

Experience required

  • Work Experience
    A minimum of 5 years post qualification experience in an IT environment, 3 of which should have been in Business Analysis/Business Warehouse and reporting.
  • Managerial Experience
    Basic experience of coordinating the work of others.


Responsibilities and Accountabilities

  • Training development and delivery
    Develops and designs content for training courses in specific functional areas to fill gaps in established programs; runs complex and/or customized training courses to improve employee performance within specific functional area.
  • Safety, Health and Environment
    Delivers own prescribed outcomes and/or provides support services by using the organization’s safety, health and environment systems and protocols.
  • Operational Management
    Provides operational support services and sometimes acts as first-line support of a transactional operations area while using existing systems and protocols.
  • Knowledge Management
    Delivers prescribed outcomes for area of responsibility by working within established knowledge management systems.
  • Client & Customer Management (Internal)
    Supports internal & external customers to ensure their needs are met and/or helps management manage client relationships.
  • Compliance
    Highlights shortcomings and suggests improvements in current compliance processes, systems and procedures within assigned unit and/or discipline.
  • Data Collection & Analysis
    Conducts research using primary data sources and selects relevant information to enable analysis of key themes and trends.
  • Data Management
    Delivers prescribed outcomes by working as directed within established data management systems and procedures.
  • Improvement / Innovation
    Identifies shortcomings and suggests improvements to existing processes, systems and procedures, then delivers a plan for a small element of a change management program with guidance from a project/program manager.
  • Internal Communications
    Helps others use and benefit from the existing internal communications systems.
  • Needs Assessment
    Explores issues and/or needs to establish potential causes, related issues and barriers.
  • Quality
    Helps managements to implement quality assurance change initiatives and/or make continuous operational improvements.
  • Behavioural Competencies (Skills)
    Collaborative Influence
    Win the hearts and minds of others across boundary collaborations and to do the right thing, regardless of formal authority. Specifically, invites individual cooperation; for example, inviting the sharing of alternative solutions or viewpoints.
  • Teamwork and Collaboration
    Works cooperatively as part of a team and collaboratively with peers, internally and externally. Specifically, values others’ input; for example, actively bringing people together around a specific problem.
  • Initiative
    Acts proactively to avoid problems or identifies and takes advantage of opportunities. Specifically, is proactive; for example, recognizing and acts on current opportunities or problems and takes action.
  • Drive for Results
    Focuses on assessing, measuring and improving performance. Shows drive and determination to meet short- and long-term goals. Specifically, strives to meet challenging goals; for example, setting ambitious, but realistic goals for performance improvement (for self and/or own team).
  • Understanding Others
    Takes an active interest in other people. Seeks to understand their individual perspectives and concerns and accurately hears the unspoken or partly expressed thoughts, feelings and concerns of others. Specifically, actively listens; for example, repeating what was heard to check understanding, particularly in difficult conversations.
  • Attention to Detail
    Manages, tracks and attends to multiple pieces of information, bringing order and clarity. Specifically, monitors others’ work; for example, checking to ensure that procedures are followed.
  • Adaptability
    Responds to differences and changes in the internal or external context, taking a flexible approach to reach business outcomes. Specifically, adapts tactics; for example, while maintaining the same overall plan or strategy, changing how to accomplish goals in line with changing circumstances.
  • Approach to Thinking
    Thinks through situations of varying degrees of complexity and ambiguity, in order to understand them clearly. Specifically, cuts through complexity; for example, explaining complex situations or data in a way that is easy for others to understand.
  • Conceptual Thinking
    Thinks through issues by seeing the pattern or big picture, brings facts and ideas together, and develops innovative or creative insights. Specifically, sees patterns or trends; for example, spotting recurring problems.
  • Customer Focus
    Identifies and meets the needs of internal and external customers, being continually focused on outcomes for customers. Specifically, customizes solutions; for example, recommending or adapts products, services or solutions to address the customer’s real needs.
  • Information Seeking
    A desire to know more and seek information to inform decisions. Specifically, researches; for example, conducting debriefs following completed projects to understand what worked well and what did not.
  • Organizational Systems Thinking
    Considers and addresses the organization as a set of interacting systems so as to structure and align organizational ways of working to the strategy or organizational purpose. This is about changing structure, systems, processes (the ‘plumbing’ of the organization) – it is not the interpersonal aspects of leading change. Specifically, identifies areas for change; for example, diagnosing misalignment between the organizational structure or model and the desired outcomes.
  • Technical Competencies (Skills)
    Risk Management
    Identifies, assesses, prioritizes and manages risks in a production process without supervision and provides technical guidance when required.
  • Review and Reporting
    Applies comprehensive knowledge and skills to work independently while providing guidance and training to others on reviewing and creating relevant, lucid and effective reports.
  • Network/IT security
    Works without supervision and provides technical guidance when required on maintaining the security, integrity, compliance and continuity of IT systems and services.
  • IT Data Management
    Uses comprehensive knowledge and skills to act independently while guiding and training others on managing information throughout its lifecycle by designing and executing appropriate architectures, policies and practices.
  • Customer Technical Support
    Works independently using comprehensive knowledge and skills to guide and train others on identifying and diagnosing customers’ technical problems, then resolving those problems by choosing the best authorized solution.
  • Architecture
    Works without supervision and provides technical guidance when required on designing architectures that meet system and service requirements.
  • Application Development
    Works without supervision and provides technical guidance when required on developing software using programming languages.
  • Data Collection and analysis
    Works independently and provides guidance and training to others on analyzing data trends for use in reports to help guide decision making.
  • Data Management
    Applies comprehensive knowledge and skills to work independently while providing guidance and training to others on acquiring, organizing, protecting and processing data to fulfill business objectives.
  • Planning and Organizing
    Works without supervision and provides technical guidance when required on planning, organizing, prioritizing and overseeing activities to efficiently meet business objectives.
  • Policy and procedures
    Works without supervision and provides technical guidance when required on developing, monitoring, interpreting and understanding policies and procedures, while making sure they match organizational strategies and objectives.


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