• Location:
  • Salary:
    negotiable
  • Job type:
    Full-time
  • Posted:
    3 weeks ago
  • Category:
    Utilities
  • Deadline:
    October 11, 2019
  • Languages:
    English

Change Manager

Job description

To plan, lead and manage the implementation of Corporate-wide change management strategy, project teams and process improvement efforts of varying magnitude and complexity. This role will utilize change management principles, processes and tools to drive behavioural change as well as financial and operational results across the business.


Key activities

  1. Change Management: Takes responsibility for developing and delivering change management plans and achieving outcomes that support the organization’s overall strategy.
  2. Problem Solving :Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t stop at the first answers. It is about: Examining Information, Documenting Facts & Interpreting Data
  3. Strategic Planning :Develops and/or delivers elements of a strategic planning system with guidance from senior colleagues.
  4. Solutions Analysis :Identifies and evaluates complex expertise-led solutions against a range of criteria to find the ones that best meet business needs.
  5. Research :Develops and/or delivers a plan for significant aspects of a research program with guidance from senior colleagues.
  6. Training development and delivery :Develops training courses to meet identified needs in order to improve performance and meet business requirements, while running complex leadership development programs to enable personal transformations.
  7. Needs Assessment: Uncovers emerging issues and/or needs and identifies potential causes, related issues, key stakeholders and barriers.Building Capability Takes responsibility for implementing a team’s formal development framework with guidance from senior colleagues, while informally coaching others throughout the organization in area of expertise.
  8. Client & Customer Management: Manages important client relationships with guidance from senior colleagues or oversees relationship management with a group of more transactional clients and customers.
  9. Contract Management: Manages the delivery of a major part of the organization’s contract management program, while taking personal responsibility for a limited number of mission-critical contracts.
  10. Financial Management & Control :Develops and/or delivers a plan for significant aspects of the financial management and/or control process
  11. Project Management: Manages and delivers required outcomes for a portfolio of major projects in order to support the overall project management strategy.
  12. People Management: Manages the motivation and discipline of staff in area of responsibility in line with laid down procedures to realize the Corporation’s objectivesManages the performance of the team by working within a performance management systemProposes and implements staff development plans for the area of responsibility to ensure competent, efficient and motivated staff
  13. Safety, Health and Environment :Takes responsibility for managing a designated safety, health and environment work program to achieve prescribed outcomes.

Education required

  1. A recognized University Degree in Business Administration, Social Sciences or Equivalent.

Experience required

  1. A minimum of 5 years post professional qualification experience in Change Management, Management Consulting & Leading Project Teams/work streams, of which 2 years should have been at management level.
    A minimum of 2 years’ experience of planning and managing resources to deliver predetermined objectives.

Critical success factors

  1. TECHNICAL
    • Review and Reporting
    • Service Delivery
    • Project Management
    • Project Change Management
    • Organization Design and Development
    • Negotiation
    • Managing Change
    • Learning and Talent Development
    • Contract Management
    • Commercial Acumen
    • Business Requirements Analysis
    • Analytical Processes
    • Risk Management
    • Policy and Regulation
    • Costing and Budgeting
    • Data Collection and analysis
    • Planning and Organizing
    • Policy and procedures

    BEHAVIORAL/LEADERSHIP
    • Teamwork and Collaboration
    • Self-Confidence
    • Initiative
    • Impact through Influence
    • Focusing others on the customer
    • Earning Trust
    • Customer Focus
    • Cross Functional Perspective
    • Business Perspective
    • Analytical Thinking
    • Drive for Results
    • Attention to Detail
    • Information Seeking
    • Adaptability
    • Collaborative Influence
    • Conceptual Thinking
    • Holding People Accountable
    • Organizational Systems Thinking
    • Politically Astute
    • Strategic Thinking
    • Understanding Others


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