To coordinate, administer and support the end-to-end assessment and talent management process for internal and external stakeholders.
Reports to: Support Centre Manager
To understand stakeholder needs, keep stakeholders updated and provide professional and friendly services and support in an industry leading time frame. Ensuring first time query resolution.
2. Process Assessment and Talent Requests
Receive, process, implement and monitor assessment and other talent management requests using various technology platforms, with the upmost attention to details and accuracy.
3. Coordinating Assessment and Talent Management Activities
Coordinate activities and services required in delivering on assessment / talent requests and projects.
4. General Administrative Support
Provide general office administrative support and assist with general coordination of activities.
5. Participant and User Support
To provide real-time telephonic, e-mail and on-line support to assessment participants and system users.
6. Provide System Training
To provide expert system training to end users.