• Location:
  • Salary:
  • Job type:
  • Posted:
    2 months ago
  • Category:
    Business services
  • Deadline:
    December 16, 2019
  • Languages:

Job description

To coordinate, administer and support the end-to-end assessment and talent management process for internal and external stakeholders.

Reports to: Support Centre Manager

Key Activities:

  1. Stakeholder Delight

To understand stakeholder needs, keep stakeholders updated and provide professional and friendly services and support in an industry leading time frame. Ensuring first time query resolution.


2. Process Assessment and Talent Requests

Receive, process, implement and monitor assessment and other talent management requests using various technology platforms, with the upmost attention to details and accuracy.


3. Coordinating Assessment and Talent Management Activities

Coordinate activities and services required in delivering on assessment / talent requests and projects.


4. General Administrative Support

Provide general office administrative support and assist with general coordination of activities.


5. Participant and User Support

To provide real-time telephonic, e-mail and on-line support to assessment participants and system users.


6. Provide System Training

To provide expert system training to end users.


  1. Communicating Information (articulating information)
  2. Processing details (meeting timescales, checking things, following procedures)
  3. Structuring Tasks (managing tasks, upholding standards, producing output)
  4. Driving Success (taking action, pursuing goals)
  5. Showing Resilience (conveying self-confidence, showing composure, resolving conflict)
  6. Evaluating problems (examining information, documenting facts, interpreting data)
  7. High level of attention to detail

Education required

  1. Organisational or Industrial Psychology degree (or in final year of your degree) will be a requirement.

Experience required

  1. Any work experience will be advantageous
  2. Any technology related work experience will be advantageous;
  3. Human resource or industrial psychology work experience
  4. Any customer services related experience will be advantageous.

Critical success factors

  1. Able to work flexible times evenings and weekends.
  2. Applicants in final year of studies can work around lectures on mutually agreed structured timeslots.


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